It was occasionally difficult to recall, working as closely with his employer as he did, how intimidating most people found the name, much less the presence, of Willard Phule. A special effort had to be made to put such people at their ease before they could function at peak efficiency, and Bombest was a typical example.
Fortunately Phule had a simple formula for dealing with such situations. He sincerely believed that each person was special, though more often than not they were inclined to overlook their own assets. All he had to do was to point out what to him was obvious and express his appreciation, and the individual would respond with puppylike enthusiasm.
The butler helped himself to a cup of coffee, waving at the waitress, who returned his gesture with a smile. He was known here, and by now it was common knowledge among the help that serving himself would not be deducted from his tip.
It had been no major feat for Beeker to provide the necessary strokes for the hotel manager. Though he didn’t completely embrace his employer’s philosophy about the value of each individual, he was familiar enough with it and had witnessed its application often enough that he could easily play the part when it was necessary. What concerned him at the moment was that it should not have been necessary.
Phule was driving himself hard on this assignment, even harder than was normal. While Beeker had long since resigned himself to his employer’s obsessive nature, he found this new pattern disturbing. Lack of sleep was making Phule irritable, particularly when reminded of some minor task or decision he had let slide in the midst of his frenzied, scattered schedule. While it might not be noticeable to the casual observer, it was apparent to those who worked with him normally. From what Beeker had heard and overheard, there was a growing tendency among Phule’s subordinates to act independently rather than “bothering the captain with minor stuff.” Even worse, they were then failing to notify him or deliberately withholding information regarding their activities.