Susan watched Schwartz press the “down” button and then walk back and forth in the elevator foyer. It looked as if he was talking to himself. He hit the “down” button several more times. After the elevator picked him up, Susan watched the floor indicator above the elevator. It stopped at six, then three, then one. Susan would have to look up which floor the accounting department was located on.
Susan took another blank request form and, carefully placing it over her own, she headed for the desk.
“Excuse me,” said Susan, marshaling a smile she hoped would be convincing. George looked up at her, over the tops of his black-rimmed glasses, which perched midway down his nose. “I’m a medical student,” continued Susan, making her voice as sweet as possible, “and I’m very interested in the computer here at the hospital.” She held up the request forms, the blank one hiding the one she had filled out.
“You are, are you?” said George, sitting back with a smile broadening on his own face.
“I am,” repeated Susan shaking her head in the affirmative. “I think that the potential of the computer in medicine is very great, and since it is obviously not a part of our formal orientation here, I thought I’d just come up and sort of get acquainted.”
George looked at Susan, then over his shoulder through the glass partition at the gleaming IBM hardware. When he turned back to Susan his pride was effervescing.
“It’s a marvelous set up, Miss …”
“Susan Wheeler.”
“It is a fantastic machine, Miss Wheeler,” said George, leaning forward in his seat and lowering his voice and emphasizing his words, suggesting that he was telling Susan a tremendous secret. “The hospital couldn’t do without it.”
“In order to get an idea how it is used, I’ve been studying the request form here.” Susan held the request forms so that George would see only the blank one, but he had turned again to look into the terminal room.
“I was interested to see a completed form,” continued Susan reaching over and taking the top group of stapled forms from the “in” box. “I was curious about how the requests were fed into the computer. Is it all right if I look at one of these?” She placed the forms Schwartz had delivered over her own.
“Sure,” said George turning back to Susan. He stood up and leaned over toward Susan, placing his left hand on the desk. With his other hand he pointed to the space where the request was written in normal English.
“Here the requesting party indicates what it is they want. Then down here …” George’s finger moved down below the red lines “… we have the area where the request is translated into a language that the computer will understand.”
Susan slipped her blank form from under the pile of Schwartz’s forms, as if comparing them and she put it down on the desk beside them—leaving her own filled-out form beneath Schwartz’s.
“So if someone wants several different kinds of information, they have to fill out separate forms?” asked Susan.
“Exactly, and if …”
Susan turned Schwartz’s first request form back from the rest of them rapidly, pulling it free of the staple in the upper left corner.
“Oh, I’m terribly sorry,” said Susan putting the top sheet back in position. “Look what I’ve done. Let me staple it for you.”
“No matter,” said George, fumbling for the staple machine himself. “One staple will fix it.” George pressed the staple machine as Susan held the completed forms, together with her own request on the underside.
“Let me put these back before I destroy them completely,” said Susan contritely, replacing the forms in the “in” box.
“No harm done,” reassured George.
“Now once the request is in, what happens to it?” asked Susan looking into the terminal room and taking George’s attention from the “in” box.
“Well, I take them inside to the key puncher, who prepares the cards for the card reader. Then …”
Susan was not listening; she was thinking of how best to terminate her visit. About five minutes later she was down at the directory for the hospital, looking up Henry Schwartz of the accounting department.