The ship’s record consisted of the mass of documentation—a million pieces of paper, one for every part on the aircraft—used to assemble the aircraft. This paper, and the even more extensive documentation required for FAA type certification, contained Norton proprietary information. So the FAA didn’t store these records, because if they did, competitors could obtain it under the Freedom of Information Act. So Norton warehoused five thousand pounds of paper, running eighty feet of shelf space for each aircraft, in a vast building in Compton. All this was copied onto microfiche, for access at these readers on the floor. But finding the paper for a single part was time-consuming, she thought, and—
“Find it yet? Find it?”
“Yeah,” she said at last. “I got it”
She was staring at a photocopy of a sheet of paper from Hoffman Metal Works, in Montclair, California The slats locking pin was described in a code that matched the engineering drawings: A/908/B-2117L (2) Ant SI Lteh. SS/HT. A typed date of manufacture, a stamped date of delivery to the factory, and a date of installation. Followed by two stamps— one signed by the mechanic who installed the part on the aircraft, and a second by the QA inspector who approved the work.
“So,” he said. “That the OEM or what?”
“Yeah, it’s the OEM.” Hoffman was the original equipment manufacturer. The part had come direct from them. No distributor was involved.
Jerry was looking out through the chain link at the factory floor beyond. Nobody seemed to be paying any attention, but Casey knew that they were being watched.
Jerry said, “You leaving now?”
“Yes, Jerry. I’m leaving now.”
She headed across the floor, staying on the aisle that ran by the parts cages. Away from the overhead cranes. Glancing up at the overhead walkways to be sure nobody was up there. Nobody was. So far, they were leaving her alone.
What she had learned so far was clear The original installed part on TPA 545 had come direct from a reputable supplier. The original part was good; the part Doherty found on the wing was bad.
So Amos was right.
Something had happened to that wing, causing it to be repaired, sometime in the past.
But what?
She still had more work to do.
And very little time to do it.
NORTON QA
12:30 p.m.
If the part was bad, where had it come from? She needed maintenance records, and they hadn’t arrived yet. Where was Richman? Back in her office, she flipped through a stack of telexes. All the FSRs around the world were asking for information about the N-22. One from the Right Service Rep in Madrid was typical.
FROM: S. RAMONES, FSR MADRID TO: C. SINGLETON, QA/IRT
PERSISTENT REPORTS VIA MY IBERIA CONTACT B. ALONSO THAT DUE TO MIAMI INCIDENT JAA WILL ANNOUNCE CONTINUED DELAY OF CERTIFICATION OF N-22 AIRCRAFT CITING “AIRWORTHINESS CONCERNS”
PLS ADVISE.
She sighed. What the FSR was reporting was entirely predictable. The JAA was the Joint Aviation Authorities, the European equivalent of the FAA. Recently, American manufacturers had had a good deal of difficulty with it. The JAA was flexing new regulatory muscles, and the agency had many bureaucrats who didn’t clearly distinguish between negotiated trade advantage and airworthiness issues. For some time now, the JAA had been making special efforts to force the American manufacturers to use European jet engines. The Americans had resisted, so it was logical that the JAA would take advantage of the rotor burst in Miami to put greater pressure on Norton, by withholding certification.
But in the end, it was a political problem, not her area. She went to the next telex:
FROM: S. NIETO, FSR VANC TO: C. SINGLETON, QA/IRT
FIRST OFFICER LU ZAN PING UNDERWENT EMERGENCY SURGERY FOR SUBDURAL HEMATOMA AT VANC GEN HOSPITAL 0400 HRS TODAY. F/O NOT AVAILABLE FOR QUESTIONS AT LEAST 48 HRS. FURTHER DETAILS TF.
Casey had been hoping for an interview with the injured first officer sooner than that. She wanted to know why he was in the back of the plane, and not in the cockpit. But it seemed an answer to that question would have to wait until the end of the week.
She came to the next telex, and stared in astonishment.
FROM: RICK RAKOSKI, FSR HK TO: CASEY SINGLETON, QA/IRT
RECEIVED YOUR REQUEST MAINTENANCE RECORDS FOR TPA FLIGHT 545, FUSE 271, FOREIGN REGISTRY 098/443/HB09 AND PASSED IT ON TO THE CARRIER.
IN RESPONSE TO FAA REQUEST TRANSPACIFIC RELEASED ALL RECORDS FROM REPAIR STATION KAITAK HK, REPAIR STATION SINGAPORE, REPAIR STATION MELBOURNE. THESE UPLOADED TO NORTON ONLINE SYSTEMS AS OF 2210 LOCAL TIME. STILL WORKING ON CREW INTERVIEWS. MUCH MORE DIFFICULT. DETAILS TF.
A smart move by the carrier, she thought. Since they didn’t want to grant crew interviews, they had decided to provide everything else, in an apparent display of cooperation.
Norma came into her office. “Records from LAX are corning in now,” she said. “And Hong Kong already delivered.”
“I see that. Have you got the storage address?”
“Right here.” She handed her a slip of paper, and Casey typed it into the terminal behind her desk. There was a delay for the call to the mainframe, and then a screen flashed up.
MAINT REC N-22 / FUSE 271 / FR 098/443/HB09
DD 5/14 AS 6/19 MOD 8/12