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Index
Actuarial Standards Board, 81
Competence, 21
Additional Resource Charges, 89
Competitive, 21
Adverse selection, 113
Conflict, 35
Agency Theory, 67, 68, 112, 152
Constant alpha. See Risk Exposure
Alpha
Contract irreversibility, 69
constant, 147
Contract mechanism, 35
Ambiguity, 160
penalty clause, 188
Application
Contract periods, 105
development, 180
Contracting, 9
maintenance, 179
prime contractor, 187
ARC. See Additional Resource Charges Co-operative games, 151
Assumptions, 163
Core Competency, 10, 15, 22, 41, 42, 44,
Auction, 110, 111, 112, 121
49, 57, 135
benefits, 46
Baseline, 8, 39
core business, 170
Benefits
distinctive competency, 44
Buyer, 24
diversification, 43
Common, 24
specialization, 43
Supplier, 23
Corporate memory, 91
Bi-directional, 67
Cosourcing, 7
Blurred organizational boundaries, 11
Creation, 142
Business continuity, 176
Cross Platform Services, 176
Business intelligence, 39
Business process management, 48
Dai-Ichi Kangyo, 29
Business-to-business, 111
Data centre, 176
Buyer relationship, 13
Degree of diversification, 45
Buyer RDS, 192
Degrees of economic freedom, 32
Dell, 5
Catalyst, 170
Delphi technique, 134
Causality. See Cause and effect
Desktop, 176
Cause and effect, 68, 78, 142, 143, 153
Determinism, 71
Cellphone. See Mobile telephone
Differentiation, 20
Change management, 36
Diminishing service levels, 69
Chaos theory, 151
Disaster recovery, 176, 179
Chaotic systems, 151
Dissatisfaction. See Outsourcing failures Chief Information Officer, 168
Divergence, 30
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Index
Early adopters, 19
Intrusive factors, 66
E-commerce, 52
IRR. See Internal Rate of Return
Economies of scale, 14, 21, 22, 23, 24, 25, IT function, 42
29, 43, 46, 47, 48, 54, 120, 122, 135, 165
commoditization, 49
Ecosystem
outsourcing, 50
risk, 151
performance, 42
Employee resistance, 37
productivity paradox, 53
Equilibrium, 12, 82, 146, 147, 148, 149 150, 151, role, 49
152, 154, 155, 156, 165, 167
Escalating costs, 69
Joint development, 14
External influences. See Influence Joint Venture, 32
External Service Provider, 91
Keiretsu, 29
Facilities, 179
horizontal, 30
Fulcrum, 148
vertical, 30
Fuyo, 29
Key Performance Indicators, 6
Fuzzy logic, 161
Kodak, 9
KPI. See Key Performance Indicators Gambling, 65
KPMG, 75
Game theory, 149
Gartner, 19
Laboratory, 169
Governance, 8, 9, 12, 13, 22, 25, 27, 35, 36, 48, LAN. See Local Area Network
51, 53, 56, 68, 75, 81, 103, 112, 114, 116, 117, Lever, 148
125, 126, 132, 134, 147, 166, 179, 180, 194