Likelihood, 130
Graph types, 91
Litigation, 57
Grouping risks, 78
Local Area Network, 170
Lock-In, 86
Handphone. See Mobile telephone
Loss of control, 9
Handy. See Mobile Telephone
Loss of expertise, 69
Healthcare industry, 169
Loyalty, 38
Helpdesk, 176
Heuristics, 80, 108, 136, 141, 153, 161, 162
Magnitude of loss, 72
cognitive, 162
Mainframe, 176
Hidden Costs, 54, 86
Management Costs, 86
Hitachi, 30
Mapping, 88
Honda, 30
Maquiladora, 29
HR outsourcing, 34
Market differentiation, 21
Hubris, 115
Matsushita, 30
Measurement framework, 104
Imperfect commitment, 113
Methodology, 180
Incentives, 33
Midrange, 176
Individualism, 164
Mitsubishi, 29
Influence
Mitsui, 29
external, 144
Mobile telephone, 142
internal, 144
Moral hazard, 113
Information asymmetry, 69
MUM model, 64
In-sourcing, 7
Intellectual Property, 21
Natural state, 153
Intellectual Property risks, 45
Net Present Value, 43
Interaction, 135
Network Services, 179
Internal influences. See Influence Nissan, 30
Internal Rate of Return, 127
NPV. See Net Present Value
204
Index.qxd 3/1/05 12:34 PM Page 205
Index
Obtuse angle, 103
Retainer, 14
Octagonal, 133
Returns On Investment, 43
Operating costs, 25, 170
Risk
Oracle, 170
characteristics, 79
Organizational interconnectedness, 68
classification, 79
Original Equipment Manufacturers, 5
difficulty in measuring, 76
Outsourcing
endogenous, 66
allocation of tasks, 180
exogenous, 66
competitive, 17
models, 74
contracts, 34
multiplicity, 105
definition, 7
operational, 67
failures, 19
patterns, 85
human resource implications, 37
pure, 65
models, 27
relationship, 67
partnerships, 30
speculative, 65
payroll, 7
Risk appetite, 101, 126, 143
relationships, 11
Risk Assessment Matrix, 174
sales force, 7
Risk balancing, 146, 148
selective, 7, 28, 29
Risk controls, 76
strategic, 7
Risk definition, 65
Out-tasking, 29
Risk Dimension Signature, 63, 94, 96, 101, 119, 133, 160
Paradox effect, 120
Risk dimensions, 66,69, 70, 82
Partial ownership, 14
business risk, 90
Partial resources, 48
environmental risk, 90
Past performance, 66
financial risk, 90
Patents, 44
informational risk, 90
Payoffs, 150
legal risk, 90
Perfect project, 152
operational risk, 90
Performance criteria, 9, 43
strategic risk, 105
Poaching, 38
technical risk, 90
Potential contract. See Relationships Risk Exposure, 6, 71, 98, 146,
Potential impact, 130
boundaries, 72
Predator, 155
risk factor, 6, 107, 115
Premium pricing, 44
Risk landscape, 88
Prey, 155
Risk portrait, 96
Probability, 72
buyer risks, 175
Process change. See Process model
supplier risks, 175
Process model, 13
Risk profile, 3, 33, 50, 59, 63, 66, 76,
Profit margin, 13
78, 81, 85, 88, 90, 91, 92, 93, 94, 96, 99, 101, Proposition, 18
103, 110, 112, 117, 122, 124, 129, 130, 131, 132, 139, 150, 152, 155, 157, 159, 161, 163, Quadrant, 15
164, 165
Radar plot, 91
Risk relationship
Radiology, 169
interrelatedness, 156
RAND Corporation, 134
magnitude, 156
Random Activity. See Cause and effect time, 156
Random occurrence, 142
Risk shifts, 107
RDS. See Risk Dimension Signature
Risk signature, 90, 92, 94, 96, 98, 101, 102, Reduced Resource Charges, 189
124, 125, 128, 129, 132, 133, 146
Relationships, 11, 31
Risk transfer, 12
Request For Proposal, 120, 184
ROI. See Returns On Investment
Request For Tender, 120
RRC. See Reduced Resource Charges
205
Index.qxd 3/1/05 12:34 PM Page 206
Index
Sanwa, 29
Task
Scales
allocation. See Outsourcing, allocation of tasks categorical, 93
Theoretical limit, 74
Likert, 94, 183
Tolerance limits, 112
rank ordered, 93
Topology, 103
Scope creep, 197
arrow head, 103
Service costs, 48, 117
circular, 103
Service debasement, 86
squeezed rectangle, 103
Service level, 29
star, 103
Service quality, 114
Toshiba, 30
Severe Acute Respiratory Syndrome, 187
Total risk, 12, 72, 73, 79, 91, 92, 94, 97, 98, 99, Shelf-life, 108
100, 102, 103, 133, 141, 145, 146, 147, 149, Shirking, 115
150, 152, 153, 154, 155, 156, 157, 158, 159, Social actors, 120
161, 165
Sony, 30
Toyota, 30
Sourcing, 35
Spot-contracting, 33
Value chain, 20
Star graph, 91
Vertically integrated, 25
State of equilibrium, 146
Virtual organizations, 11
Stereo-ray glyphs, 91
Voice Over Internet Protocol, 48
Strategic alliances, 31
VoIP. See Voice Over Internet Protocol Strategic partnership, 31
Stress
Web channel marketing, 52
points of, 133
Winner’s curse, 68, 109
Sumitomo, 29
example, 176
Supplier relationship, 12
Win-win
advantage, 189
situation, 146
reputation, 194
Supply chain management, 52
Survey, 182
Xerox, 9
Symbiosis, 30
Systems Integration, 17
Zero probability, 72
206