Determining the appropriate services to centralize at the office level will also enable the firm to capture economies of scale and leverage scarce resources. It will also reduce the amount of time professionals worry about managing such resources.
Maintaining the facility is equally important. The office manager is well positioned to manage this function. Providing an ergonomic and well-maintained office space that enables efficiency and productivity for the professional is critical.
Successful firms also find a systematic way to build culture and capture firm history. The office management is well suited for this responsibility.
Finally, hiring the right office manager is important because they lead these functions and set the tone of the office.