companies. Jon continued his career as vice-president of DMACS International, a software company whose international software rights of Fox Software products were later acquired by Microsoft. After receiving his MBA from the Harvard Business School, Jon joined the information technology strategy group of management consultancy Booz Allen Hamilton. Jon is a successful entrepreneur, cofounding Impact Innovations Group. Jon serves as Chief Executive Officer of Impact.
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About the Authors
Contributing Authors
T. GREGORY BENDER is currently the president and CEO of Message Logix, Inc., a growing e-mail marketing, messaging, and consulting company. In August 2001, Gregory formed Message Logix, Inc. Its e-mail marketing software product, CampaignBuilder, helps corporations increase revenue, brand perception, customer loyalty, and e-commerce transactions over the Internet. In late 2003, Mr. Bender created K-12 Alerts, which is an emerency e-mail and text-based messaging to the cell phone management platform for school districts as part of CampaignBuilder. For the past two years, Mr. Bender also has acted as a managing partner in mediaSPA LLC developing interactive database driven applications for corporations.
Mr. Bender founded BDInter@ctive (BDI) in 1994, an award-winning
interactive agency. In 1998, Bender cofounded YourGrocer.com (YG); as interim CEO and investor, he helped YG in 1998 to 1999 dramatically build the e-business and customer base through strategic relationships and online marketing strategies. In 1999, Bender sold a majority stake in YourGrocer.com to Brand Equity Ventures.
From 1996 to 1999, Mr. Bender worked with the Interactive Advertising Bureau and its board of directors to develop the first advertising and privacy standards for interactive advertising on the Internet. Bender has been a featured speaker at Internet and marketing industry conferences in New York and San Francisco and provided expert opinions and quotes to the New York Times, Forrester Research, Forbes.com, Internet.com, and Channelseven.com.
In 2000/2001, Bender served on the senior advisory board of
CarePackages.com (CP), an e-commerce gifting and online greetings service. In September 2001, he helped CP engineer a merger with Student Advantage (NASDAQ: STAD).
Mr. Bender has over nine years of new media and marketing experience and has provided strategic Internet and Intranet direction to numerous well-known companies and organizations such as AOL, GE Capital, School Guide Publications, Gettysburg College, Motorola, Renaissance Capital (IPOhome
.com), BarnesandNoble.com, and AMC (AMCtv.com).
Mr. Bender and CampaignBuilder consult with many Internet, education, finance, entertainment, and technology companies. Bender is a specialist in strategic direction and partnerships, marketing, web design/technology, and business development. He is a graduate of The New School /Parsons School of Design.
TIM BOURGEOIS is the CEO at Pixel Bridge Inc, a Boston-based Internet consulting firm that specializes in helping small and mid-size organizations use the Web for competitive advantage. He works with strategic clients to develop Internet strategies and ensure their online goals are aligned with underlying corporate goals. Tim also leads the firm’s professional services
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industry practice. In addition to his role at Pixel Bridge, he is a partner at the Hocquet Group, a talent management and executive recruiting firm focused exclusively on the management consulting and IT services industry.
Previously, Tim was vice-president at Kennedy Information, a publishing company serving the consulting and executive recruiting businesses, where he managed market research and consulting activities. During his time there, the company increased revenues tenfold and subsequently was acquired for $48 million by the Bureau of National Affairs. Prior to his role at Kennedy, Tim was an analyst in the Services Group at International Data Corporation.
He is a graduate of Bowdoin College in Brunswick, Maine.
JANA CARPENTER has over 25 years of experience in leadership and consulting roles with Fortune 500 corporations in the financial services industries, including FTI Consulting, Inc., Arthur Andersen, BaxterHealthcare, Hewlett-Packard, Bank of America, and Allegiance. Jana is currently the vice-president of sales and marketing for FTI, where she is responsible for managing the sales activity for all of its litigation businesses, as well as firmwide marketing initiatives. In this capacity, Jana supervises a team of 30 sales consultants and develops strategic and business development programs to sustain growth and strengthen FTI’s market position. In addition to her sales and marketing achievements, Jana is an accomplished entrepreneur, and in 1995
she founded Build Your Business, a business education forum for entrepreneurs, and Boss School, a boot camp for business owners.
CRAIG E. COURTER is COO at Baker and McKenzie, one of the world’s largest law firms with more than 3,000 lawyers serving in more than 68 offices across 38 countries. He is responsible for significant aspects of the firm’s operations, including technology, knowledge management, professional development, marketing, business development, benefits, strategic planning, and firm meetings. Prior to becoming COO, he served as chief technology officer. Before joining Baker & McKenzie, Craig was technology partner and CIO of San Diego-based law firm Seltzer Caplan McMahon Vitek. He was previously a practicing lawyer for 13 years—practicing in the areas of high technology and intellectual property—and he lectured at the University of San Diego School of Law for 3 years. Formerly, he served as executive officer of the USS Pluck where he received two Nav y commendation medals and the Navy Achievement Medal. He received his JD from the University of San Diego (magna cum laude) and completed his undergraduate work at Eastern Illinois University.
GINA GUTZEIT has over 20 years of experience in operational and financial restructuring, interim management, and bankruptcy proceedings. She is a senior managing director at FTI Consulting, Inc., a publicly traded corporate finance, restructuring, forensic accounting, and economic consulting firm.
xviii About the Authors
Previously, Gina was a partner in PricewaterhouseCoopers’ Financial Advisory Services Group, where she served as interim CFO for a mid-size global management consulting firm and as a financial advisor to numerous companies experiencing financial and operational changes. Her industry experience includes professional services firms, health care, transportation, financial services, telecommunications, retail, distributors, securities/
commodities, and hospitality. Gina received a bachelor ’s degree in public accounting from Pace University. She is a CPA, a Certified Insolvency and Restructuring Advisor, and a Certified Fraud Examiner.
MICHAEL W. MALAKOFF is a managing member and cofounder of the Trisul Group, LLC, a management consultancy specializing in growth strategies. Michael has a proven track record of providing value-added consulting, developing new businesses, and improving operating effectiveness, both as a consultant and an executive. His experience covers a wide variety of industries, including professional services, financial services, and travel. Michael also has significant entrepreneurial experience, having previously cofounded a successful e-business consulting startup. He began his career as an attorney.
Michael earned a BA in economics from the University of Texas, a JD
from Pepperdine University School of Law, and an MBA from the Southern Methodist University Cox School of Business.
THOMAS MARBACH has worked for two leading consulting and systems integration firms. As a part of his consulting and industry experience, he has served as project manager on large-scale implementations of accounting and finance, human resource, and other administrative systems. He has also worked in the service firm’s functions of finance and accounting, recruiting, and new service development. His professional experience includes technology management consulting to clients in a variety of industries.
Tom received his doctorate in business administration with a major in information systems from the University of Texas at Arlington. He received his MS in accounting from North Texas State University and his BS in computer science from East Texas State University. He is a CPA in the state of Texas.
BRANT C. MARTIN is an attorney with Puls, Taylor & Woodson, LLP. He has an active national trial practice consisting of class actions, personal injury, professional malpractice, and commercial litigation disputes. Brant has prosecuted numerous complex lawsuits and class actions in federal and state courts involving securities fraud, defective products, and consumer protection. As a plaintiff ’s lawyer, Brant draws on his unique background as a former corporate and securities lawyer and as a former law clerk to the Honorable Richard A. Schell of the Eastern District of Texas.
Brant received his JD from the Southern Methodist University School of Law where he was valedictorian of his law school class, served as editor-in-chief of the SMU Law Review, and received a full scholarship as a Hatton
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W. Sumners Scholar. Prior to attending SMU, Brant earned a master ’s in religion and literature from Yale University and a bachelor ’s degree in Spanish and English from Washington and Lee University. Currently, he serves on the board of directors of the Tarrant County Trial Lawyers Association and on the board of advocates of the Texas Trial Lawyers Association. Brant was also selected in 2004 as one of the “Best Lawyers Under 40” by D Magazine.
D. MICHAEL MCDOWELL is cofounding partner of McCrory & McDowell LLC and is currently managing partner of the firm and chairman of its executive committee. He and Ken McCrory formed McCrory & McDowell in 1983 and built it into one of the largest accounting and consulting firms in Pittsburgh.
Mike focuses his practice on strategic planning, which includes developing the strategic process for clients such as law and accounting firms, facilitating clients’ strategic retreats, and assisting with the implementation of strategic initiatives. Mike provides consulting services to the health care industry and has served as COO for multispecialty physician networks that employ hundreds of physicians and generate more than $500 million in annual charges.