2. Robert Knowling, ‘‘Why Vision Matters,’’ Leader to Leader, Fall 2000, p. 38.
3. Richard Daft, Leadership: Theory and Practice (Fort Worth, Tex.: Dryden Press), p. 168.
4. Levering and Moskowitz, The 100 Best Companies, p. 336.
5. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 330.
6. Levering and Moskowitz, The 100 Best Companies, p. 97.
7. Bill Capodagli and Lynn Jackson, Leading at the Speed of Change (New York: McGraw-Hill, 2001), pp. 59–60, 79.
8. Janet Lowe, Warren Buffet Speaks (New York: Wiley, 1997) pp. 68–69.
9. Neff and Citrin, Lessons from the Top, p. 311.
10. Ibid., p. 25.
11. Ibid., p. 22.
12. Janet Lowe, Jack Welch Speaks (New York: John Wiley & Sons, 2001), p. 65.
13. Daft, Leadership: Theory and Practice, p. 200.
14. Robert F. Dennehy, ‘‘The Executive as Storyteller,’’ Management Review, March 1999, p. 42.
15. Peter Krass, ed., The Book of Leadership Wisdom (New York: John Wiley & Sons, 1998), p. 248.
16. Neff and Citrin, Lessons from the Top, p. 251.
17. Ibid., p. 375.
18. Lowe, Jack Welch Speaks, p. 65.
19. Telephone interview with Gary Heavin, August 2001.
20. Suzy Wetlaufer, ‘‘Organizing for Empowerment: An Interview with AES’s
Roger Sant and Dennis Bakke,’’ Harvard Business Review, January–February 1999, p. 112.
21. Jeffrey L. Seglin, The Good, The Bad, and Your Business (New York: John Wiley & Sons, 2000), p. 13.
22. Lowe, Jack Welch Speaks, pp. 35–36.
219
220
Notes
23. Peter Senge, The Fifth Discipline (New York: Currency/Doubleday, 1990), p. 143.
CHAPTER 2
1. James O’Toole, Leadership from A to Z (San Francisco: Jossey-Bass, 1999), p. 95.
2. Stuart Crainer, The 75 Greatest Management Decisions Ever Made (New York: AMACOM, 1999), p. 44.
3. General Electric Annual Report, 1997.
4. Robert Levering and Milton Moskowitz , The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 291.
5. Ibid., p. 79.
6. Ben Cohen and Jerry Greenfield, Ben & Jerry’s Double Dip (New York: Simon and Schuster, 1997), p. 167.
7. Geoffrey Colvin, ‘‘Larry Bossidy Won’t Stop,’’ Fortune, January 13, 1997, pp. 135–137.
8. Emily Duncan, ‘‘The New Reality,’’ Leader to Leader [quarterly publication of The Drucker Foundation], Winter 2000, pp. 9–11.
9. Anita Roddick, ‘‘Leader as Advocate: Building the Business by Building the Community, An Interview with Anita Roddick,’’ Leader to Leader, Summer 2000, p. 21.
10. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 145.
11. Lee G. Bolman and Terrence E. Deal, Leading with Soul (San Francisco: Jossey-Bass, 2001), pp. 231–232.
12. David Bollier, Aiming Higher (New York: AMACOM, 1996), p. 172.
13. Robert F. Dennehy, ‘‘The Executive as Storyteller,’’ Management Review, March 1999, pp. 42–43.
14. Gordon Bethune, From Worst to First (New York: John Wiley & Sons, 1998), p. 160.
15. C. William Pollard, ‘‘Mission as an Organizing Purpose,’’ Leader to Leader, Spring 2000, pp. 17–21.
16. ‘‘Bonuses Aren’t Just for Bosses,’’ Fast Company, December 2000, p. 74.
17. Telephone interview with Gary Heavin, August 2001.
CHAPTER 3
1. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 458.
Notes
221
2. David Bollier, Aiming Higher (New York: AMACOM, 1996), p. 216.
3. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p.261.
4. Gordon Bethune, From Worst to First (New York: John Wiley & Sons, 1998), p. 140.
5. The Excellence Files, video produced by Enterprise Media, Cambridge, Mass., 1997.
6. Suzy Wetlaufer, ‘‘Organizing for Empowerment: An Interview with AES’s
Roger Sant and Dennis Bakke,’’ Harvard Business Review, January–February 1999, p. 121.
7. Ben Cohen and Jerry Greenfield, Ben & Jerry’s Double Dip (New York: Simon and Schuster, 1997), p. 51.
8. Neff and Citrin, Lessons from the Top, p. 231.
9. John Grossman, ‘‘A Whirlwind of Humanity,’’ Sky, January 1997, pp. 96–101.
10. Richard Daft, Leadership: Theory and Practice (Fort Worth, Tex.: Dryden Press, 1999), p.352.
11. ‘‘Radical Ways of CEO Are a Boon to Bank,’’ Wall Street Journal, March 20, 1995, B1–B2.
12. Neff and Citrin, Lessons from the Top, p.155.
13. Telephone interview with Gary Heavin, August 2001.
14. Stuart Crainer, The 75 Greatest Management Decisions Ever Made (New York: AMACOM, 1999), pp. 86–87.
15. Levering and Moskowitz, The 100 Best Companies, pp. 278–280.
16. Ibid., p. 56.
17. Ibid., p. 324.
18. Ibid., p. 408.
19. Warren Blank, The 108 Skills of Natural Born Leaders (New York: AMACOM, 2001), p. 62.
20. Neff and Citrin, Lessons from the Top, p. 334.
21. Ibid., p. 318.
22. Telephone interview with Gary Heavin, August 2001.
23. Levering and Moskowitz, The 100 Best Companies, p. 312.
24. Ibid., p. 131.
25. Lee G. Bolman and Terrence E. Deal, Leading with Soul (San Francisco: Jossey-Bass, 2001), p. 225.
26. Levering and Moskowitz, The 100 Best Companies, p. 156.
27. Bolman and Deal, Leading with Soul, p. 226.
28. Pamela Coker, ‘‘Let Customers Know You Love Them,’’ Nation’s Business, August 1992, p. 9.
CHAPTER 4
1. Patrick Lencioni, ‘‘The Trouble with Humility,’’ Leader to Leader, Winter 1999, p. 44.
222
Notes
2. Richard Daft, Leadership: Theory and Practice (Fort Worth, Tex.: Dryden Press, 1999), p. 74.
3. Ibid., p. 221
4. Brian De Biro, Beyond Success (New York: Perigee, 1997), p. 189.
5. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 66.
6. Frances Hesselbein, Marshall Goldsmith, and Richard Beckhard, eds., The Leader of the Future (San Francisco: Jossey-Bass, 1996), p.106.
7. Neff and Citrin, Lessons from the Top, p. 273.
8. Ibid., p. 292.
9. Ibid., p. 149.
10. Ibid., p. 140.
11. Ibid., p. 312.
12. Ibid., p. 108.
13. Stuart Crainer, The 75 Greatest Management Decisions Ever Made (New York: AMACOM, 1999), p. 94.
14. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 374.
15. Suzy Wetlaufer, ‘‘Organizing for Empowerment: An Interview with AES’s
Roger Sant and Dennis Bakke,’’ Harvard Business Review, January–February 1999, p. 119.
16. Robert Townsend, Up the Organization (New York: Knopf, 1970), p. 115.
17. Rekha Balu, ‘‘How to Bounce Back from Setbacks,’’ Fast Company, April 2001, p. 156.
18. William J. Steere, ‘‘Sustaining Growth,’’ Leader to Leader, Spring 2000, p. 37.
19. Neff and Citrin, Lessons from the Top, p. 191
20. Steven Covey, ‘‘Three Roles of the Leader in the New Paradigm,’’ in Hesselbein, Goldsmith, and Beckhard, The Leader of the Future, p. 156.
21. Telephone interview with Gary Heavin, August 2001.
22. Charles Pollard, ‘‘The Leader Who Serves,’’ in Hesselbein, Goldsmith, and Beckhard, The Leader of the Future, pp. 244–248.
CHAPTER 5
1. David Bollier, Aiming Higher (New York: AMACOM, 1996), p. 207.
2. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 176.
3. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 204.
4. Ibid., p. 233
5. Erika Germer, ‘‘Huddle Up!’’ Fast Company, December 2000, p. 86.
Notes
223
6. ‘‘Leading Through Rough Times: An Interview with Novell’s Eric Schmidt,’’
Harvard Business Review, March 2001, pp. 119–120.
7. ‘‘The Business Case Against Revolution: An Interview with Nestle’s Peter Brabeck,’’ Harvard Business Review, February 2001, p. 117.
8. Sam Walton with John Huey, Made in America (New York: Bantam Books, 1993), pp. 200–213.
9. Levering and Moskowitz, The 100 Best Companies, p. 177.
10. Bollier, Aiming Higher, pp. 169–182.
11. Suzy Wetlaufer, ‘‘Organizing for Empowerment: An Interview with AES’s
Roger Sant and Dennis Bakke,’’ Harvard Business Review, January–February 1999, p. 117.
12. Jay Conger, ‘‘The Necessary Act of Persuasion,’’ Harvard Business Review, May–June 1998, p. 93.
13. Ibid., pp. 94–95.
14. Richard Daft, Leadership: Theory and Practice (Fort Worth, Tex.: Dryden Press, 1999), p. 165.
15. Tom Peters, ‘‘Leadership Is Confusing as Hell,’’ Fast Company, March 2001, p. 138.
16. Neff and Citrin, Lessons from the Top, p. 346.
17. Ibid., p. 291.
18. Ibid., p. 477.
19. Ibid., p. 360.
20. Andrew Grove, ‘‘Strategic Inflection Points,’’ Leader to Leader, Winter 1999, pp. 17–18.
21. Gordon Bethune, From Worst to First (New York: John Wiley & Sons, 1998), p. 158–159.
22. William J. Steere, ‘‘Sustaining Growth,’’ Leader to Leader, Spring 2000, p. 37.
23. Fast Company, December 2000, p. 72.
24. Levering and Moskowitz, The 100 Best Companies, p. 80.
25. Robert F. Dennehy, ‘‘The Executive as Storyteller,’’ Management Review, March 1999, pp. 40–41.
CHAPTER 6
1. David Bollier, Aiming Higher (New York: AMACOM, 1996), p. 171.
2. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 171.
3. Ibid., p. 106
4. ‘‘Leading Through Rough Times: An Interview with Novell’s Eric Schmidt,’’
Harvard Business Review, March 2001, pp. 119–120.
5. Neff and Citrin, Lessons from the Top, p. 145
6. Ibid., p. 312
224
Notes
7. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 155.