Giuliani, Rudolph, 159
Esther, 33–34, 90, 125, 154, 203
goal setting, motivation and, 111–113
Eve, 110
Goizueta, Roberto, 46, 199
Exxon Corporation, 123
Golden Rule, 50–54
eye contact, 99
Goliath, 112
Ezekiel, 14
Gomorrah, 2, 101
Ezra, 92
Good Samaritan, 61
Gore and Associates (W.L.), 115
face-to-face communication, 93
Gore, Bill, 67, 115
fairness see justice and fairness
Gore-Tex, 67
Fast Company (Peters), 100
Grace, Peter, 214
fear, and courage, 159
Graff, Chris, 21–22
Federal Express, 27, 131–132, 162–163,
Greenberg, Ace, 59, 186
177, 213
Greenfield, Jerry, 53, 167, 184–185
feedback, speed of, 120
Greyston Bakeries, 53
Fel-Pro, 66
group communication, 91–94
Feuerstein, Aaron, 60–61
group culture, 17
The Fifth Discipline (Senge), 131
Grove, Andy, 73, 91, 103, 198
Finast stores, 192
Firestone, 189
Haas, Peter, 178, 179
Flanagan, Bill, 75–76
Haas, Walter, Jr., 178, 179
foot washing, 75, 84
Haman, 34, 125
Ford, Henry, 215
Hanna Anderson, 183
Ford Motor Company, 189
Hanover Insurance, 22, 151
Ford Mustang, 15
Hard Rock Cafe, 56
foreign labor, treatment of, 60
Harley-Davidson, 102–103
forgiveness, 62–63
Hay Group, 45
Forrester Research, 143
Heavin, Gary, 20, 45–46, 65
Fortune, 30, 36
on humility, 85
Foster Wheeler, 199
on justice, 177
Frankowski, Elaine, 105
on sharing, 59–60
From Worst to First (Bethune), 52
Heimbold, Charles, 112, 113, 116
full disclosure, 95
Helmsley, Harry, 3–4
Helmsley, Leona, 3–4
Galvin, Paul, 21
Herman Miller, 30, 102, 147, 185
Galvin, Robert, 68
Hershey Foods, 172
Index
235
Hesselbein, Frances, 23
Intel, 73, 103
Hewitt Associates, 95
investment banking, 59
Hewlett, Bill, 16
Isaiah, 3, 15–16
Hewlett-Packard, 32, 212
Israelites, exodus, 5–6
Hezekiah, 37–38, 39
Hill, Brad, 45
Jackson, Phil, 139–140
Hill, Steve, 118
Jacob, ix, 59, 110
Hillel, Rabbi, 61
James (brother of Jesus), 17, 103
Hoeksema, Tim, 125
Jehoshaphat, 137, 177
Holt, Dennis, 149–150
Jeremiah, 3, 14–15, 58, 104–105, 121, 154
Home Depot, 151
Jesus, x
honesty and integrity, 1–23
caring and empathy of, 63, 65
acting with, 12–17
communication, 89, 90, 96–97
adversity and, 8–12
courage, 154
Biblical lessons, 23
delegation by, 149
in business, 9
encouragement from, 110
importance, 1–2
feeding thousands, 63
observers, 20–23
and humility, 72, 75
role models, 3–8
inspiration by, 113
systems and standards, 17–20
leadership development, 199
humility, 70–86
on material kindness, 54
Biblical lessons, 86
on obeying laws, 187
gains from, 81–82
as servant leader, 83–84
leader as servant, 83–85
and teamwork, 134, 139
and mistakes, 77–80
on truth, 3
as perspective, 72–75
and Zacchaeus, 8
and teamwork, 75–77
Jethro, 19, 148
Hunke, David, 3
Jezebel, 3–4
Hutchings, Greg, 143–144
Joab, 20, 135, 137
Hutt, Joel, 144–145
Job, x, 10–11, 78
job responsibilities, 51
Iacocca, Lee, 98
Jobs, Steve, 25, 33, 146–147
IBM, 76, 120–121
John (disciple of Jesus), 158
Immelt, Jeffrey, 57
courage, 165–166
individual communication, 90
John Deere, 8
individual, value of, 130–131
John the Baptist, 59, 75
information sharing, 95–96
Johnson & Johnson, 15
Ingram, Martha, 90
credo, 18, 22, 30
Ingram Industries, 90
Johnson, Curt, 211
injustice, rectifying, 186–190
Johnson, David, 119, 170
Inland Steel, 180
Johnson, Herbert Fisk, 211
inner city stores, 192
Johnson, Samuel C., 211
inspection, 119
Jonathan, 37, 58, 170
inspiration, 113–115
Jordan, Michael, 139–140
insurance industry, 51
Joseph, ix, 185–186
integrity see honesty and integrity
forgiveness by, 62
236
Index
Joshua, x, 91–92, 202, 214
Komansky, Dave, 64–65
courage, 153
on goal setting, 114
Moses as mentor, 200–201, 210
Korah, 122
motivation of, 114
Kouzes, James, 1, 76
purpose, 24, 25–26
KPMG, 206–207
rewards, 125–126
Kroc, Ray, 38
team building, 139
Judas Iscariot, 11–12, 66
labor unions, 63, 163
Judeo-Christianity, 195
Lampe, John, 189–190
justice and fairness, 175–194
Lands’ End, 91
Biblical lessons, 193–194
Larsen, Ralph, 30
fair share, 183–186
Lazarus, 63
justice for all, 179–183
leaders
leadership with, 176–178
and justice, 176–178
rectifying injustice, 186–190
as servants, 83–85
rewards for, 190–193
surrender of power, 214–216
traits and skills for success, x
Kanter, Rosabeth Moss, 47
wealth, 190
Kassan, Michael, 150
The Leadership Challenge (Kouzes and
Kelleher, Herb, 19
Posner), 1
caring and empathy of, 64
leadership development, 195–217
on communication, 107
assignments and action learning, 205–209
on courage, 156
Biblical lessons, 216–217
on employees, 132
importance, 196–200
on kindness, 52–53
leaders letting go, 214–216
on love, 67
mentors, coaches and role models,
on servant leadership, 84
200–205
and teamwork, 140
orderly succession, 210–214
vision, 28
Lencioni, Patrick, 71
Kellner, Larry, 137
Leo Burnett agency, 62
Kellogg Corporation, 124
Leopold-Johnson, Helen, 211
Kennedy, John F., 27
Levi-Strauss, 178, 179
Kidder Peabody, 78
Liemandt, Joe, 118
kindness and compassion, 49–69
Lira, Al, 62
Biblical lessons, 69
listening skills, 101–106
caring and empathy, 63–66
locks, as statement on honesty, 16
forgiveness, 62–63
Loeb, Marshall, 47
Golden Rule, 50–54
Lombardo, Michael, 64
love, 66–68
Los Angeles Herald Examiner, 160
material kindness, 54–55
Lot, 2
sharing wealth, 59–60
Lot’s wife, 101
to the stranger and the weak, 60–61
love, 66–68
for those in trouble, 55–59
Lowe’s, 76
King, Charles, 181
kings, Moses’ rules for, 17
Made in America (Walton), 94
Knight, Bobby, 73
Maier, Jean, 5
Knowling, Robert, 3, 121, 162
Malden Mills, 60–61
Index
237
managers, concern for employees, 57–58
motivation, and goal setting, 111–113
Marcell, Robert, 98
Motorola, 21
Marcos, Ferdinand, 6
Mullaly, Alan, 27
Marcos, Imelda, 6
Myers, Phil, 128
Marque, 21
Marriott, J. Willard, 54
Naboth, 4
Martin, Maureen, 46
Nahum, 145
Martinez, Arthur, 155
Nanani, 149
material kindness, 54–55
Nanus, Burt, 205
Matsushita, Konosuke, 28–29
Nathan, 172–173
McCall, Morgan, 64, 205
National Basketball Association, 73, 136
McCullough, Peter, 188
Nebuchadnezzar, 56
McDermott, Robert, 51
Nehemiah
McDonald’s, 38
delegation, 149
McDougall, Ron, 204
inspiration by, 113
MCI WorldCom, 76, 113
integrity, 13
McLean, C.D., 137
purpose, 39, 40, 44
Mectizan, 34
and teamwork, 133
Medtronic, 36
Nelson, Shirley, 44–45
Mehta, Shanti, 67–68
Nestle, 93–94, 146, 166–167
mentors, 200–205
New London Development Corporation,
Mephibosheth, 58–59
193
Merck, 34–36, 61, 76
Nissan, 63
Merrill Lynch, 9–10, 64–65, 76
Nixon, Richard, 2
Meshach, 165, 206
‘‘no-exit strategy,’’ 33
message in communication, 94, 96–99
Noah, 55
Miami Herald, 3
integrity, 2
Micah, 190
listening skills, 101–102
Midwest Airlines, 125
performance, 110
Milken, Michael, 6, 43–44
purpose, 24
mission see purpose
team building, 139
mistakes, humility and, 77–80
nonprofit services, teamwork, 144–145
morals of workplace, 22
Northrup Grumman, 16
Mordichai, 34, 90, 125, 203
Northwestern Mutual Life, 5
Morita, Akio, 68, 134
Notebaert, Dick, 162
Morrison and Forster, 65–66
Noto, Lou, 123
Morton Thiokol, 2
Novell, 92–93, 113, 171
Moses, ix–x, 2, 17, 110, 214
NYCE Corporation, 179
communication, 89, 90, 106
delegation by, 148
O’Brien, Bill, 22, 151
encouragement from, 117
O’Farrell, Bill, 91
humility of, 71
Ogilvy, David, 138
inspiration by, 113
ombudsman, corporate, 16
and Joshua, 200–201, 206, 210
O’Neill, Paul, 186–187
purpose, 24, 25–26, 31–32
Omnia Communications, 81
rules for kings, 17
open book management, 95
team building, 139
open communication, 95–96
238
Index
OpenAir, 91
power
O’Toole, James, 147
leaders’ surrender of, 214–216
outsiders, employees as, 180
potential for abuse, 17–18
of teams, 139–145
Packard, David, 212
pride, vs. humility, 70
Paley, William, 214
priorities, 32–33
Paul, 107, 116
Procter & Gamble, 18–19, 79
communication, 93, 98–99
prophets, 13–14, 104
courage, 156
adversity of, 41
encouragement from, 111
purpose, 25
on forgiveness, 62
public property, leader’s attitude toward, 6
instructions on team development, 150
punishment, 123
integrity, 7
purpose, 24–48
on rewards, 124
‘‘A’’ players with goals, 29–30
on strength of purpose, 41
adversity and, 41–42
team selection, 138–139
Biblical lessons, 47–48
and Timothy, 205
competitive advantage, 36–39
Pear Transmedia, 105
leaders without, 42–44
people as priority, 33–36
and modern business, 28–29
Pepper, John, 18–19
modern leaders, 30–33
PepsiCo, 172, 201, 215
need for, 24
performance appraisals, 10
obtacles as tests, 39–40
performance management, 109–129
people as priority, 33–36
Biblical lessons, 128–129
search for, 44–47
consequences and rewards, 120–128
thinking big, 27–28
encouragement, 115–120
inspiration, 113–115
Quade, Dave, 132
motivation and goal setting, 111–113
Perot, Ross, 190
racism, injustice of, 181
Peter, 73–74, 84, 110, 158
Rebello, Joseph, 56–57
courage, 165–166
Rehoboam, 79, 83, 122
Peter Principle, 202
Reid, David, 182
Peters, Tom, Fast Company, 100
Reitman, Jerry, 62
Peterson, Robert, 203–204
repetition in communication, 99–101
Petrovich, Mary, 204
rewards, 124–127
Pfizer, 82, 104, 193
for justice and fairness, 190–193
Pharaoh of Egypt, 5–6, 82, 101, 189
risk, 170
Pitney Bowes, 103
river blindness, 34–35
plagues in Egypt, 5–6
Roddick, Anita, 32–33, 116–117, 193
Pollard, Charles, 85
role models, 200–205
Pollard, William, 44
Rollwagen, John, 30, 105
poor, justice to, 182–183
Roosevelt, Franklin Delano, 90
Pope, Jeff, 125
Roscitt, Rick, 9, 165
Pope, Judy, 125
Rosenbluth, Hal, 57, 90, 151
Porras, Jerry, Built to Last, 29
The Customer Comes Second, 132
Posner, Barry, 1, 76
Rover, 209
Index
239
Russell, Paul, 201, 202
Stack, Jack, 37, 82, 95–96, 173, 190
Ryder Systems, 55
motivation by, 111–112
rewards policy, 127
safety valve, 16
and teamwork, 135
Samson, x, 43
Starbucks, 51–52, 124, 185
Samuel, 6–7, 89
Steere, William, 82, 104
Sanballat the Horonite, 39
Stewart, Martha, 27
Sant, Roger, 20, 80, 116
stock market crash (1987), 10
Sartre, Jean-Paul, 132
stock options, 113