SAS, 169–170
Stonesifer, Dick, 201–202
Saul, 36–37, 58
stranger, kindness to, 60–61
Schacht, Henry, 184
succession, 210–214
Schmidt, Eric, 92–93, 113–114, 171
planning, 198–199
Schroeder, Horst, 123–124
Sultan of Borneo, 6
Schultz, Howard, 51–52, 185
Sunbeam, 43
Sculley, John, 25
synergy, 133
secrets, 96
seminars, 205
Talent Fusion, 142–143
Senge, Peter, The Fifth Discipline, 131
Tamar, 210
September 11th terrorist attack
Taylor, Bill, 212
Bush response, 163–164
team development, 130–152
Giuliani response to, 159
Biblical lessons, 151–152
response to, 57
challenges, 145–148
Seraiah, 137
delegation, 148–150
Sermon on the Mount, x
empowerment, 150–151
servant leader, 83–85
importance of people, 131–133
ServiceMaster, 85, 160
importance of teams, 133–136
Shadrach, 165, 206
power of teams, 139–145
sharing wealth, 59–60
team selection, 136–139
Shields, John, 192
teamwork, humility and, 75–77
Shipley, Walter, 76
technical professionals, 64
Smith, Fred, 27, 131, 162–163
Teer Link, Richard, 102–103
Smucker’s, 63
telecommunications, 68
Sodom, 2, 101
Ten Commandments, x
Solomon, 18
on integrity and honesty, 2
humility of, 71–72, 81
Texaco, response to racism, 9
instructions from David, 114–115
Theory X, 49, 123
purpose, 24–25, 26
Theory Y, 50
succession, 210
Thessalonica, 100
Sony, 68, 134
360-degree feedback, 201–202
mission statement, 46
Tichy, Noel, 196, 200, 204, 205
South Shore Bank (Chicago), 187–188
Tigrett, Isaac, 56
Southwest Airlines, 19, 28, 156
Tiller, Tom, 157
and teamwork, 140
Tillman, Bob, 76
Sprewell, Latrell, 73
Timothy, 100, 150–151, 156, 205
Springfield Remanufacturing, 37, 95–96,
tithing, 59–60
127
Titus, 138, 150
240
Index
Tobiah the Ammonite, 39
Welch, Jack, 132–133, 215
Tobias, Randall, 11, 65
and action learning, 207–208
Tom’s of Maine, 30
communication, 106
Townsend, Robert, Up the Organization, 81
courage, 153
Trilogy Software, 151
on honesty and integrity, 3, 14, 22
trouble, kindness to those with, 55–59
humility in mistakes, 78
truth see honesty and integrity
on leadership development, 197–198
Tully, Dan, 76, 120
purpose, 29
Tully, John, 10
on repetition, 101
Tylenol, 15, 22
rewards policy, 126
Tyson, Don, 72–73
succession, 211–212
on teamwork, 147
Ulrich, David, 214
Wendt, Gary, 208
Union Carbide, 105
Western International Media, 149
United Way, 12
Weyerhauser, 118, 188
UNUM, 126
Whitman, Meg, 27
Uriah, 172–173
Wilson, Andy, 102
USAA, ‘‘Two Golden Rules,’’ 51
Wooden, John, 73
workplace, morals, 22
Vagelos, Roy, 34, 61
World Health Organization, 35
Vermont National Bank, 191
World Trade Center (NY) attack
vision see purpose
Bush response, 163–164
Giuliani response to, 159
response to, 57
Wal-Mart, 94, 102
wrongdoing, consequences and rewards, 5
Associates’ Handbook, 132
Wall Street Journal, 79
Xerox, 188–189
Walton, Sam, 94, 102, 132, 184
Wang, Charles, 7, 119, 146
Young, John, 171
warnings, 16
the weak, kindness to, 60–61
Zacchaeus, 8
wealth, sharing, 59–60
Zadok, 137
Weill, Sandy, 64
Zamanzadeh, Roya, 105
Weiss, Bill, 161
Zimmerman, Richard, 172