Auerbach, Red, 136–137
Acucobol, 68
Autodesk, 119
Adam, 110
Avis, 81
Adams, Bill, 11
adversity
Bakke, Dennis, 20, 53, 80, 96, 116
courage in, 168–173
Bakken, Earl, 36
from dishonesty, 9
Balaam, 104
and purpose, 41–42
Balak, 104
AES, 20, 96
Baldrige Award, 125
A.G. Edwards, 143–144
Banks, Tyrone, 181
Ahab, 3–4, 78
Barber, Deborah, 30
Ahaz, 37
Barnabas, 116
Ahimelech, 137
Barnevik, Percy, 100
Air France, 169–170
Barrett, Colleen, 132, 156
Akers, John, 120–121
Bartz, Carol, 119
ALCOA, 186–187
Baumgardner, Russ, 13
Allied Signal, 30, 74, 198
‘‘Bean Stock’’ option plan, 52
Amdahl Corporation, 75–76
Bear Stearns, 59, 186
America Online, 166
Bechtel, 198
American Red Cross, 55
Ben & Jerry’s, 40–41, 64, 68, 193
Ameritech, 161–162, 213
‘‘fair share’’ donations, 184–185
Amnon, 210
kindness in, 53
Anderson, Dick, 9
stock offering, 167–168
Andreesen, Mark, 135–136
Benaiah, 137
Apogee Enterprises, 13
Benefield, Jerry, 63
Apple Computer, 25
Benjamin, Beth, 208
229
230
Index
Bennis, Warren, 47, 167, 205
2 Sam. 8:15, 178, 188
Berge, David, 191
2 Sam. 8:15–18, 137
Bethune, Gordon, 121–122
2 Sam. 9:7, 59
on encouragement, 118
2 Sam. 10:12, 135
goals, 21, 42
2 Sam. 18:11–12, 21
on kindness, 52
2 Sam. 23:4, 180
on listening, 103–104
1 Kings 1:47, 195
rewards policy, 125
1 Kings 3:7–14, 81
team development, 137–138
1 Kings 3:7–9, 72
and teamwork, 134–135, 146
1 Kings 12, 83
From Worst to First, 52
1 Kings 21:29, 78
Bible
1 Kings 21:7, 4
New Testament on honesty and integrity,
2 Kings 2:9, 204
21
1 Chron. 21:23, 4
Gen. 33:4, 62
1 Chron. 28:20, 115, 155
Exod. 18, 148
1 Chron. 29, 142
Exod. 18:21, 19
1 Chron. 29:17–19, 18
Exod. 33:9–11, 200
1 Chron. 29:2–5, 27
Lev. 19:33, 60
1 Chron. 29:6–9, 28
Num. 12:3, 71
2 Chron. 10, 122
Num. 13:18–20, 206
2 Chron. 11–12, 137
Num. 14, 25
2 Chron. 12:6–7, 80
Num. 16:12–14, 122–123
2 Chron. 19:4–11, 177
Num. 16:31–33, 123
2 Chron. 29, 39
Num. 27:16–17, 198
2 Chron. 29:1–11, 38
Deut. 3:27–28, 195
2 Chron. 32:6–7, 164
Deut. 15, 182, 187
Neh. 2:17–19, 39
Deut. 17:14–20, 17–18
Neh. 4, 133
Deut. 24:14, 179
Neh. 4:14, 40
Deut. 25:13–15, 9
Neh. 4:2–3, 39
Deut. 31:6, 155
Neh. 5:14–18, 13
Deut. 32:9, 131
Neh. 5:16, 40
Deut. 33:13–14, 117
Neh. 5:7, 190
Deut. 34:9, 214
Neh. 6:16, 40
Josh. 1:6, 155
Neh. 7, 149
Josh. 1:9, 153
Neh. 8:18, 92
Josh. 8:32–35, 92
Neh. 8:2–5, 92
Josh. 22, 126
Esther, 33–34, 125
Judges 14, 43
Job 1, 2, 27, 10–11
1 Sam. 10, 89
Job 29:16, 49
1 Sam. 12:1–4, 6
Job 40:4, 78
1 Sam. 14, 170
Job 42:6, 78
1 Sam. 17:25, 112
Ps. 11, 191
1 Sam. 17:32, 154
Ps. 7:8, 1
1 Sam. 18, 71
Ps. 106:3, 175
1 Sam. 22:1–2, 196
Prov. 10:32, 107
2 Sam. 5:5, 20
Prov. 12:1, 109
Index
231
Prov. 18:12, 70
Mark 6:34–44, 63
Prov. 18:13, 87, 102
Luke 1:3–4, 95
Prov. 24:10, 167
Luke 3, 184
Prov. 24:26, 1
Luke 3:11, 59
Prov. 25:17, 70
Luke 3:15, 75
Prov. 26:6, 87
Luke 6:35, 62–63
Prov. 27:17, 130
Luke 9:1–5, 149
Eccles. , 122
Luke 10:34–35, 61
Eccles. 2:21, 215
Luke 16:10, 8
Eccles. 4, 133
Luke 19:1–8, 8
Eccles. 8:11, 120
John 3:28, 75
Isa. 2:12, 82
John 3:30, 75
Isa. 3:4, 196
John 5:14, 128
Isa. 50:7, 161
John 10, 96–97
Isa. 56:3, 139
John 11:25–36, 63
Isa. 57:10, 164
John 12:4–6, 12
Isa. 65:5, 82
John 13:3–9, 84
Jer. 5:1–2, 5–6, 14–15
Acts 4:13, 158
Jer. 8:12, 79
Acts 4:19–20, 158
Jer. 9:1, 58
Acts 4:20, 165–166
Jer. 10:24, 121
Acts 10:25–26, 74
Jer. 22:13, 189
Acts 20:18, 109, 116
Jer. 25:34, 123
Acts 20:22, 24
Jer. 31:20, 121, 128
Acts 20:22–23, 156
Jer. 36:23–24, 105
Acts 20:22–24, 46
Ezek. 2:4, 167
Acts 20:32–37, 7
Ezek. 2:6, 153, 164
Acts 22, 98
Ezek. 11:19, 68
Romans 12, 134
Ezek. 13:8–9, 14
Romans 12:10, 55
Ezek. 16, 181
1 Cor. 3:8, 124
Ezek. 28:3, 82
1 Cor. 12:12, 130
Dan. 3:17–18, 165
1 Cor. 12:21–26, 77
Dan. 4:27, 49, 56
1 Cor. 13:1–3, 67
Amos 5:24, 175
1 Cor. 13:4, 66
Micah 3:1, 190
1 Cor. 15:58, 167
Micah 3:12, 192
2 Cor. 11:5–6, 107
Micah 6:8, 176
2 Cor. 4, 41
Nah. 3:18, 145–146
2 Cor. 4:16, 24
Zech. 7:10, 179
2 Cor. 6:4–8, 169
Matt. , 21, 32
2 Cor. 7:8, 128
Matt. 5:33–37
Gal. 5:13, 145
Matt. 8:20, 143
Gal. 6:1, 119
Matt. 16:18, 199
Eph. 4:11, 134
Matt. 18:12–13, 65
Eph. 4:32, 50
Matt. 18:4, 72
Eph. 6:14–17, 161
Matt. 20:20–28, 84
Phil. 2:7, 84
Matt. 22:21, 187
Phil. 3:12–14, 41
232
Index
Bible ( continued)
Brenneman, Greg, 138
Col. 3:12, 50
bribes, 187
Col. 3:12–14, 67
Brinker, Norman, 203–204
Col. 4:7–8, 93
Bristol-Meyers Squibb, 112
1 Thess. , 111
Buffett, Warren, 9
1 Thess. 2:7–9, 67
Built to Last (Collins and Porras), 29
2 Thess. 1:4, 46
Burke, James, 22
1 Tim. 1:18–19, 206
burn-out, 66
1 Tim. 1:3–4, 206
Burning Bush, x
1 Tim. 3, 138–139
Burns, M. Anthony, 55, 99
1 Tim. 4, 151
Bush, George W., 163
2 Tim. 1:7, 156
business, integrity in, 7
2 Tim. 2:6, 127
2 Tim. 4:2–3, 100
Cadbury, Adrian, 16
Titus 1:5–7, 138
Calloway, Wayne, 201
Titus 2:2–6, 150
Campbell, J. Kermit, 30, 102, 203
Heb. , 159
Campbell’s Soup, 118–119, 170
Heb. 3:13, 116, 118
caring and empathy, 63–66
Heb. 10:24, 118
Carlzon, Jan, 100, 142, 169–170
Heb. 12:1–3, 46
Carrigan, Patricia, 157–158
Heb. 12:11–12, 41
Case, Steve, 148–149, 166
James 1:19, 103
Castellini, Clateo, 213
James 1:22–24, 17
Chaddick, Steve, 81–82
James 2:1–4, 183
Challenger spacecraft, 2
1 Pet. 5:5, 77
Chappell, Tom, 30
1 John 4:18, 67
charisma, 71, 74
Biblical lessons
cheating, 22
on communication, 107–108
Chicago Bulls, 139–140
on courage, 173–174
child labor in foreign countries, 178
on honesty and integrity, 23
Chrysler, 98
on humility, 86
Ciena Corporation, 81–82
on justice, 193–194
Citibank, 76
on kindness, 69
Citigroup, 64
on leadership development, 216–217
Citizens Financial Group, 56
on purpose, 47–48
Clairol, 113
on team development, 151–152
Clinton, Bill, 2, 6, 13
Bijur, Peter, 9
coaches, 200–205
body, importance of parts, 77
code of ethics, 3, 16
The Body Shop, 32–33
Cohen, Ben, 68, 167, 184–185
Boesky, Ivan, 6
Coker, Pamela, 68
Bonini, Jamie, 72
collaboration, response to, 146
Borg-Warner Chemicals, 144–145
Collins, James, Built to Last, 29
Bossidy, Larry, 30, 74, 132, 198, 204
Colony, George, 143
Boten, John, 8
Colvard, Mark, 182
Bowsher, Steve, 180–181
communication, 87–108
Brabeck-Letmathe, Peter, 93–94, 146, 160–
Biblical lessons, 107–108
161, 167
group, 91–94
Index
233
importance, 88–89
Dathan, 122
individual, 90
David, 110, 137, 196, 214
innate or learned skills, 106–107
compassion and, 58–59
listening skills, 101–106
concern for Absalom, 20
message in, 94
courage, 154
open, 95–96
forgiveness by, 62
repetition, 99–101
honesty, 4
targeting the message, 96–99
humility of, 71, 72
compassion see kindness and compassion
motivation for, 112
compensation
Nathan and, 172–173
relation to kindness, 52
priority of, 18
and teamwork, 144
purpose, 26, 27–28, 36–37
complementary team skills, 137
and Solomon, 114–115, 210
Computer Associates, 7, 119
and teamwork, 135, 141–142
Conger, Jay, 205, 208, 213–214
Day, Sir Graham, 209
consequences and rewards
De Biro, Brian, 73
in performance management, 120–128
De Pree, Max, 30, 147, 185
rewards, 124–127
De Vries, Manfred Kets, 209
timeliness and fairness, 120–124
delegation, 148–150
Continental Airlines, 21, 42, 103
Denhart, Gun, 183
rewards policy, 125
Dickinson, Becton, 212–213
team development, 137–138
Diller, Barry, 171
Cornelius, 73–74
disaster, response to, 57
corporate culture, after merger, 144–145
disciples
corporate ombudsman, 16
adversity of, 41
correction, 119–120
humility of, 75
courage, 153–174
Jesus’ selection, 137
in adversity, 168–173
and teamwork, 143
Biblical lessons, 173–174
Disney, 141
power of, 154–161
donkey of Balaam, 104
standing firm, 161–168
downsizing, 65, 121
Covad Communications, 3
Drexel Burnham Lambert, 43
cover-up, 77
Duncan, Emily, 32
Covey, Steven, 85
Dunlap, ‘‘Chainsaw Al,’’ 43
Cowardly Lion, 153–154
Cray Research, 30–31, 105
eBay, 27
Credibility: How Leaders Gain and Lose It,
Why People Demand It (Kouzes and
Ebbers, Bernie, 76, 113
Posner), 1–2
Eisner, Michael, 131, 141
Cummins Engine, 184
Eli Lilly, 11, 65
Curves for Women, 20, 45–46, 65, 177
Elijah, 78, 204
Custom Research, 125
Elisha, 204
The Customer Comes Second (Rosenbluth),
Elliott, Mark, 179–180, 193
132
empathy, 63–66
employee benefits, 52
Dale, Frank, 160
employees
Daniel, 29–30, 33, 56, 206
consistency of rules, 176
courage, 154
importance of, 131–132
234
Index
employees ( continued)
Gandhi, Mahatma, 80
kindness to, 54
Gates, Bill, 13, 33, 46
listening to, 102–103
Gaudani, Claire, 192–193
as outsiders, 180
GE Plastics, 144
ownership by, 185
General Electric, 14, 19, 78, 157
relationship with, 64, 158
George, Bill, 36
see also justice and fairness
Gerstner, Lou, 76, 121, 156
empowerment, 150–151
Ghetto Enterprises, Inc., 178
encouragement, 115–120
Gigerich, John, 105
Enrico, Roger, 172, 201, 208, 215
Gilmartin, Ray, 35–36, 76, 114
Entrepreneur, 45
Girl Scouts of America, 23
Esau, ix, 42–43, 62, 110