8. Suzy Wetlaufer, ‘‘Organizing for Empowerment: An Interview with AES’s
Roger Sant and Dennis Bakke,’’ Harvard Business Review, January–February 1999, p. 120.
9. Neff and Citrin, Lessons from the Top, p. 172.
10. ‘‘Leader as Social Advocate: Building the Business by Building the Community, An Interview with Anita Roddick,’’ Leader to Leader, Summer 2000, p. 21.
11. Levering and Moskowitz, The 100 Best Companies, p. 270.
12. ‘‘Smart Steps,’’ Fast Company, March 2001, p. 95.
13. Neff and Citrin, Lessons from the Top, p. 59.
14. Levering and Moskowitz, The 100 Best Companies, p. 486.
15. Neff and Citrin, Lessons from the Top, p. 331.
16. Ibid., p. 44.
17. Ibid., p. 312.
18. Levering and Moskowitz, The 100 Best Companies, p. 192.
19. Robert Knowling, ‘‘Why Vision Matters,’’ Leader to Leader, Fall 2000, p. 38.
20. Gordon Bethune, From Worst to First (New York: John Wiley & Sons, 1998), p. 141.
21. Neff and Citrin, Lessons from the Top, p. 238.
22. Levering and Moskowitz, The 100 Best Companies, p. 223.
23. Bollier, Aiming Higher, p. 220.
24. Tom Peters and Nancy Austin, A Passion for Excellence (New York: Random House, 1985), p.267.
25. Levering and Moskowitz, The 100 Best Companies, p. 454.
26. Ibid., p. 420.
27. Noel Tichy, The Leadership Engine (New York: Harper Business, 1997), pp. 113–114.
CHAPTER 7
1. Peter Senge, The Fifth Discipline (New York: Currency/Doubleday, 1990), p. 139.
2. Harvard Business Review Interviews with CEOs (Boston: Harvard University Business School Press, 2000), p. 243.
3. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 122.
4. Ibid., p. 138.
5. Ibid., p. 398.
6. Deepak Sethi, ‘‘Learning from the Middle,’’ Leader to Leader, Summer 2000, p. 6.
Notes
225
7. The Excellence Files (video produced by Enterprise Media, Cambridge, Mass., 1997); Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 192.
8. Neff and Citrin, Lessons from the Top, p. 345.
9. Peter Krass, ed., The Book of Leadership Wisdom (New York: John Wiley & Sons, 1998), pp. 284–285.
10. Gordon Bethune, From Worst to First (New York: John Wiley & Sons, 1998), p. 125.
11. Ibid., p. 181.
12. Managing People: 101 Proven Ideas (Boston: Inc. Magazine, 1992), pp. 141–142.
13. ‘‘Marc Andreesen: Act II,’’ Fast Company, February 2001, pp. 114–118.
14. John Maxwell, Developing the Leaders Around You (Nashville: Thomas Nelson, 1995), p. 152.
15. Bethune, From Worst to First, p. 170.
16. Maxwell, Developing the Leaders Around You, p. 47.
17. Harvard Business Review Interviews with CEOs, p. 242.
18. Jan Carlzon, Moments of Truth (New York: Harper & Row, 1987), p. 11.
19. ‘‘Not Just for Kicks,’’ Fast Company, March 2001, p. 70.
20. Tony Schwartz, ‘‘If You Work Twenty Hours a Day, Your Product Will Be
Crap,’’ Fast Company, December 2000, pp. 326–327.
21. Levering and Moskowitz, The 100 Best Companies, p. 115.
22. David Bollier, Aiming Higher (New York: AMACOM, 1996), pp. 268–279.
23. ‘‘The Business Case Against Revolution,’’ Harvard Business Review, February 2001, p. 119.
24. Neff and Citrin, Lessons from the Top, p. 58.
25. Krass, The Book of Leadership Wisdom, pp. 151–152.
26. Max De Pree, Leadership Is an Art (New York: Doubleday, 1989), p. xxii.
27. Neff and Citrin, Lessons from the Top, p. 74.
28. David Baron, Moses on Management (New York: Pocket Books, 1999), p. 102.
29. Senge, The Fifth Discipline, p. 144.
CHAPTER 8
1. Richard Daft, Leadership: Theory and Practice (Fort Worth, Tex.: Dryden Press, 1999), p. 335.
2. Mark Boslet, ‘‘Big Blue After Lou,’’ The Industry Standard, June 4, 2001, pp. 56–61.
3. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 191.
4. Noel Tichy, The Leadership Engine (New York: Harper Business, 1997), p. 129.
5. James Kouzes and Barry Posner, The Leadership Challenge (San Francisco: Jossey-Bass, 1995), p. 37.
226
Notes
6. Jennifer Steinhauer, ‘‘Giuliani Takes Charge, and City Sees Him as the Essential Man,’’ The New York Times, September 14, 2001, p. A2.
7. Tichy, The Leadership Engine, p. 136.
8. Warren Bennis and Burt Nanus, Leaders (New York: Harper Business, 1997), p. 35.
9. ‘‘The Business Case Against Revolution,’’ Harvard Business Review, February 2001, pp. 117–118.
10. Tichy, The Leadership Engine, pp. 125–126.
11. Neff and Citrin, Lessons from the Top, p. 278.
12. Excerpts from president’s remarks on investigation into attacks, The New York Times, September 14, 2001, p. A8.
13. John Maxwell, Failing Forward (Nashville: Thomas Nelson, 2000), p. 6.
14. Bill Capodagli and Lynn Jackson, Leading at the Speed of Change (New York: McGraw-Hill, 2001), p. 5.
15. ‘‘The Business Case Against Revolution,’’ p. 118.
16. Ben Cohen and Jerry Greenfield, Ben & Jerry’s Double Dip (New York: Simon and Schuster, 1997), pp. 93–100.
17. Warren Bennis, ‘‘The Voice of Experience,’’ Fast Company, May 2001, p. 86.
18. Jan Carlzon, Moments of Truth (New York: Harper & Row, 1987), p. 77.
19. Neff and Citrin, Lessons from the Top, p. 185.
20. ‘‘Leading Through Rough Times: An Interview with Novell’s Eric Schmidt,’’
Harvard Business Review, March 2001, pp. 116–123.
21. Richard Daft, Leadership: Theory and Practice (Fort Worth, Tex.: Dryden Press, 1999), p. 381.
22. Ibid., p. 382.
23. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 174.
CHAPTER 9
1. Robert Levering and Milton Moskowitz, The 100 Best Companies to Work for in America (New York: Plume/Penguin, 1994), p. 123.
2. Telephone interview with Gary Heavin, August 2001.
3. David Bollier, Aiming Higher (New York: AMACOM, 1996), pp. 339–351.
4. Interview with Mark Elliott, September 2001.
5. Bollier, Aiming Higher, pp. 111–121.
6. Brent Bowers and Deidre Leipziger, eds., The New York Times Management Reader (New York: Times Books, 2001), pp. 185–186.
7. Ibid., pp. 186–187.
8. Bollier, Aiming Higher, pp. 28–35.
9. Levering and Moskowitz, The 100 Best Companies, p. 479.
10. Ibid., p. 48.
Notes
227
11. Ben Cohen and Jerry Greenfield, Ben & Jerry’s Double Dip (New York: Simon and Schuster, 1997), p. 103.
12. Thomas J. Neff and James M. Citrin, Lessons from the Top (New York: Currency/Doubleday, 2001), p. 262.
13. Ibid., p. 153.
14. Ibid., p. 245.
15. Levering and Moskowitz, The 100 Best Companies, p. 485.
16. Bollier, Aiming Higher, pp. 352–365.
17. David Welch, ‘‘Meet the New Face of Firestone,’’ Business Week, April 3, 2001, pp. 64–66.
18. Bowers and Leipziger, eds., The New York Times Management Reader, p. 72.
19. Managing People: 101 Proven Ideas (Boston: Inc. Magazine, 1992), p. 148.
20. Bollier, Aiming Higher, p. 10.
21. Ibid., p. 66.
22. Claire Gaudani, ‘‘Doing Justice,’’ Leader to Leader, Fall 2000, pp. 9–11.
23. Peter Senge, The Fifth Discipline (New York: Currency/Doubleday, 1990), p. 5.
CHAPTER 10
1. Noel Tichy, The Leadership Engine (New York: Harper Business, 1997), p. 6.
2. Janet Lowe, Jack Welch Speaks (New York: John Wiley & Sons, 1998), p.198.
3. Tichy, The Leadership Engine, p. 46.
4. Ibid., p. 41.
5. Dennis C. Carey and Dayton Ogden, CEO Succession (Oxford: Oxford University Press, 2000), p.15.
6. Tichy, The Leadership Engine, p. 43.
7. Ibid., pp.133–143.
8. Ibid., pp. 296–297.
9. Robert Rosen, Leading People (New York: Viking, 1996), p. 192.
10. Tichy, The Leadership Engine, p. 85.
11. Ibid., pp. 121, 169.
12. Frances Hesselbein, Marshall Goldsmith, and Richard Beckhard, eds., The Leader of the Future (San Francisco: Jossey-Bass, 1997), pp. 254–257.
13. Tichy, The Leadership Engine, p. 46.
14. Jay Conger and Beth Benjamin, Building Leaders (San Francisco: Jossey-Bass, 1999), p. 69.
15. Randall H. White, Philip Hodgson, and Stuart Crainer, The Future of Leadership (Lanham, Md.: Pitman, 1996), p. 111.
16. Manfred Kets De Vries, The Leadership Mystique (London: Prentice Hall, 2001), p. 283.
228
Notes
17. Brent Bowers and Deidre Leipziger, eds., The New York Times Management Reader (New York: Times Books, 2001), p. 220.
18. Lowe, Jack Welch Speaks, p. 198.
19. Carey and Ogden, CEO Succession, pp. 33–34.
20. Julie Fenster, ed., In the Words of the Great Business Leaders (New York: John Wiley & Sons, 2000), p. 309.
21. Tichy, The Leadership Engine, p. 124.
22. Conger and Benjamin, Building Leaders, p. 123.
23. Dave Ulrich, Jack Zenger, and Norm Smallwood, Results-Based Leadership (Boston: Harvard Business School Press, 1999), p. 214.
24. Lowe, Jack Welch Speaks, p. 202.
25. De Vries, The Leadership Mystique, pp. 118–119.
26. Tichy, The Leadership Engine, p. 3.
27. Hesselbein, Goldsmith, and Beckhard, The Leader of the Future, p. 258.
Index
Aaron, ix–x, 25, 106
Aramony, William, 12
Abednego, 165, 206
Araunah the Jebusite, 4
Abishai, 135
Armstrong, David, 4–5
Abraham, 24
Armstrong World Industries, 11
Abriram, 122
arrogance vs. humility, 70
Absalom, 20, 210, 214
Artaxerxes, 13
abuse of power, 17–18
Asea Brown Boveri, 198
accountability, 120–121
Ash, Mary Kay, 97, 117, 164
action learning, 205–209
AT&T Solutions, 9, 165
actions, vs. intent, 16–17
athletes, 73
Acton, John E. (Lord), 18